- Cultural context
- Understanding the meaning of the word ‘culture’;
- Group, region, regional or international company culture (content can be tailored to a specific country or region);
- Culture and identity;
- Intercultural challenges within our working environments;
- Wanting to change another person.
- Communication tools
- Verbal and non-verbal communication;
- Written communication;
- Internal and external communication;
- Active listening;
- Building relationships with others;
- Logical levels (behaviour, beliefs, values, identity etc.);
- How to avoid distortion of messages (reorientation, questions);
- Limits of international English (optional).
- Creating an intercultural communication model
- Identify its role;
- Define the rules of communication within an entity;
- Communicating within an intercultural team;
- How to take advantage of cultural differences;
- How to express oneself respectfully, express disagreement;
- How to promote the involvement of all.
- Application of an intercultural communication model
- Within a work context.
The training course offers simple but effective tools, which are easy to memorize and apply, even if you only need to make presentations occasionally.
The many practical exercises will help you to deeply integrate the appropriate linguistic formulae (vocabulary, expressions, syntax).
You will make presentations which become progressively more complex, and are closely linked to your work.
Because all the exercises are filmed, they are followed by constructive feedback.
Gradually, automatic responses take hold, and you will become relaxed, clear and assertive: your objective is achieved!