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  • Telephoning skills
    For anyone in a company who needs to greet, answer, inform, direct or deal with objections on the phone
    2 days, 7 hours a day, lunch with the trainer included (from 9.00 to 16.00). The seminars can also be arranged over 4 half days or 7 times 2-hour sessions
    Intra-company seminars: your company members only, your schedule, preferably in our premises, but other locations can be arranged
    From 1450 € excl. VAT for one person in a 2-day seminar. Decreasing fee for other participants from the same company in the same group
The target languages: French, Dutch, English

Specific targets

  • Establish a relationship 
  • Take a message accurately 
  • Ask for information 
  • Connect the caller, or put on hold 
  • Ask appropriate questions 
  • Match your telephone manner to the company's style 
  • Develop the skill of active listening 
  • Deal with objections and complaints 
  • Become more proactive 
  • Consolidate future contact 
  • End the call dynamically 

Method

The training course offers simple but effective tools, which are easy to memorize and apply.
The many practical exercises will help you to deeply integrate the appropriate linguistic formulae (vocabulary, expressions, syntax). The telephone conversations become progressively more complex, and are closely linked to your work.

Because all the exercises are filmed, they are followed by constructive feedback.
Gradually, automatic responses take hold, and you become relaxed, clear and assertive: your objective is achieved!