Confidentiality and Personal Data Protection Policy
As part of the European General Regulation on Personal Data Protection, hereinafter the "GDPR", CALL INTERNATIONAL sprl herein presents its policy on confidentiality and management of identifiable personal data.
For simplicity, we will use the following terms in the text:
CALL INTERNATIONAL sprl, hereinafter "We" or "Our Company"
of CALL INTERNATIONAL sprl, hereinafter "We" or "Us"
www.callinter.com, hereinafter "Our Site"
The reader of this document, the prospect, the client, hereinafter "You"
Any reference to one or more items belonging to you, hereinafter "Your" or "Yours" followed by the items.
Identifiable personal data, hereinafter the "IPD"
The terms "Personal Data", "Personal Details", "Processing", "Consent", "Collection", "Third Party" must be interpreted in accordance with the definitions given in section 4 of the GDPR. The term "Online Form" means that the declaration must be made in a document issued by electronic means or in another appropriate manner so that its permanent reproduction in writing is possible, and the name of the person making the declaration must be legible and followed by the signature of the name.
The IPD is identifiable personal data that can be used alone or with other information to identify, contact or locate a single person, or to identify an individual and its context.
When requesting information using an online form, ordering or registering for one of Our courses, electronically, verbally, or in writing, We may, if appropriate, ask for Your Personal Information, being Your salutation, name, surname, e-mail address, postal address, telephone number, mother tongue, target language, training objectives, language level or other information to better meet Your expectations. Your IP address and email address may also be collected, if applicable.
This information can also be collected when You subscribe to Our newsletter, You participate in a questionnaire or reacte to a document, use the e-shop, any exchange system such as "chat", emails or when You link Your profile to one of Our social network pages.
We can use the IPD collected in the following cases:
- to respond adequately to Your service requests and to personalize Your experience as much as possible;
- to evaluate, improve and adapt Our services;
- to contact You;
- to inform You about Our services;
- to inform Us about your needs;
- to follow up after a contact.
IPD is centralized in Our internal data management system, hereinafter "the Portal".
When placing a firm order for a service, any purchase order leads to an invoice. The data used to draw up the invoice (surname and first name of the person making the request or name of the company, personal or company address, VAT number) are encoded in Our accounting management program, BOB, etc.
Protection of Your IPD
These two systems (the Portal and the accounting system), as well as Our website are hosted on Our independent server, which is stored in a secure environment.
All Your IPD is stored on secure networks and is only accessible to administrators who have rights of access to these systems and who are required to keep the information confidential. In addition, all sensitive information You provide is encrypted via SSL technology.
Access to the BOB accounting system on the computer dedicated to it is limited to two people and this BOB program is installed in a locked place and independent of other computers. Access to the Portal is limited to the computers of those responsible for managing the company on a daily basis. These computers are always under surveillance or are stored in a secure place.
However, despite our stringent security procedures and practices, and as is the case for all computer networks connected to the Internet, We cannot be held responsible for security breaches resulting from cyber attacks.
Access, modification or deletion of your IPD
At any time, You may receive, modify, delete or disable Your profile by contacting Us at firstname.lastname@example.org. Your changes will be immediately taken into account. We will respond to Your request for access to your IPD within 30 days.
Your IPD is kept and stored safely until they are no longer needed as specified in Directive 95/46/EC of the General Data Protection Regulation (GDPR).
Protection of information relating to minors
We are committed to protecting the IPD of minors. Our website is not designed or intended to attract under-age children. We do not knowingly collect or solicit IPD from a minor, nor do we send IPD applications to them, unless the minor's parent or legal guardian requests it.
As is the case with most websites, We automatically collect certain information and store it in log files. This information includes IP addresses (Internet Protocol), browser type and language, Internet Service Provider (ISP), reference and output pages, operating system, time stamp and data of the Internet browser. We use this information to understand and analyse trends, administer Our website, get to know user behaviour, and collect demographic information about Our users.
Newsletter or emailing
Our website operates an email newsletter program, used to inform subscribers about the products and services We provide. Users can register through an automated online process if they wish, but at their discretion. Some subscriptions may be processed manually with the prior written agreement of the user.
In accordance with applicable privacy and electronic communications laws, subscribers have the option to unsubscribe at any time via an automated system. This process is detailed at the foot of each emailing campaign or newsletter. If an automated unsubscribe system is unavailable, clear instructions on how to unsubscribe are set out.
Communication, undertakings and measures taken via external social networks in which Our website and its owner participate are in accordance with the terms and conditions and privacy policies of these social networks.
Neither Our site nor Our company's team request personal or sensitive information through social networks and encourage users to contact them through traditional communication channels such as phone or email.
Our website can use buttons that help to share content directly from web pages to social networks. Before using these buttons, Users are advised that they do so at their own discretion and note that a social network can track and record their request to share a web page through their account.
We have implemented the following:
- re-marketing with Google AdSense;
- Google Analytics;
- Google Display Network Printing;
- declaration of demographics and interests;
- DoubleClick platform integration.
We use Google AdSense Advertising on Our website. Google's advertising requirements can be summarized by Google's advertising principles. They are set up to offer You a positive experience: https://support.google.com/adwordspolicy/answer/1316548?hl=fr
We use Google Analytics to track and analyse the pages of the services You visit, in order to better understand how You use Our website and other services, and in order to provide enhancements and adjust Our business and marketing activities as a result, both generally and specifically. Google Analytics cookies do not provide Us with any personal information.
Third-party vendors such as Google use internal cookies (such as Google Analytics cookies) and Third-Party cookies (such as the DoubleClick cookie) or other Third-Party identifiers to compile data about Your interactions with ad impressions and other advertising service functions in connection with our website.
General Data Protection Regulation
Your IPD are kept and stored safely until they are no longer needed, as specified in Directive 95/46/EC of the General Data Protection Regulation (GDPR). They may also be transferred to Third Parties that help Us operate Our website, conduct Our business, or serve Our users, provided that those parties agree to keep such information confidential. In this case, compliance with the GDPR is the responsibility of Our technical partners who undertake to act as controller of the data. We do not endorse the associated responsibilities under the GDPR.
Disclosure to Third Parties
We do not sell, trade, or transfer Your IPD to Third Parties unless We notify You in advance. This does not include hosting partners of Our website and other parties that help Us operate Our website and Our social networks, manage Our communication or serve Our users, provided that these parties agree to this confidential information. We may also disclose information where disclosure is required to comply with the law or protect Our rights or those of others, property or safety.
At Our discretion, we may include or offer Third-Party products or services on Our website and in Our language training centres. These Third-Party sites have separate and independent privacy policies. As a result, we assume no responsibility for the contents and activities of these linked sites. Nevertheless, We seek to protect the integrity of Our website and We are open to any feedback concerning these sites. The IPD protection policy of these Third Parties may be requested via Our Privacy Department email@example.com.
Modification or deletion of the IPD
E-mail address of the Privacy Department: firstname.lastname@example.org.
Address: CALL INTERNATIONAL sprl, Waterloo Office Park, drève Richelle 161/16 C, 1410 Waterloo.
Company and VAT number: BE 0452 980 892.